A study shows that 30% of professionals have tried ChatGPT at work
Ssome early adopters are already trying out the AI generation program ChatGPT at the office. In seconds, consultants are compiling decks and memos, marketers are churning out new copy and software engineers are discussing code.
Nearly 30% of nearly 4,500 professionals surveyed this month by Fishbowl, a social platform owned by employer review site Glassdoor, said they have already used ChatGPT OpenAI or another artificial intelligence program in their work. Respondents include employees at Amazon, Bank of America, JPMorgan, Google, Twitter and Meta. The chatbot uses generative AI to spit out human-like responses to suggestions in seconds, but because it’s trained on publicly available information from the internet, books and Wikipedia, it doesn’t the answers are not always correct.
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While ChatGPT set certain corners of the internet on fire when it launched for public use in November, awareness is still filtering out to the general public. Experts expect this type of AI to be transformative: ChatGPT will become a “calculator for writing,” says one senior economist at Stanford University. Microsoft is in talks with OpenAI about investing up to $10 billion. The software giant is also looking to bring GPT, the language model that underpins ChatGPT, into its widely used Teams and Office software. If that happens, AI technology may be brought into the mainstream.
Marketing professionals have been especially keen to test the tool: 37% said they have used AI at work. Technical workers were not far behind, at 35%. Consultants followed with 30%. Many are using the technology to draft emails, generate ideas, write and debug pieces of code and summarize research or meeting notes.
CEOs are using ChatGPT to brainstorm and write their emails too. “Anyone who doesn’t use this in a short period of time will be at a huge disadvantage. Like, short. Like, very quickly,” Jeff Maggioncalda, chief executive of online learning platform Coursera told CNN. “I’m just thinking about my mental capacity with this device. Compared to before, it is much higher, and my efficiency and productivity are much higher.”
The speed and flexibility of the device has surprised many users. “I discovered ChatGPT about a month ago,” posted one person who identified themselves as a FishBowl executive. “I use it every day. It has changed my life. And my workforce plan for 2023.”
Some even continue as a fight: a newly hired product manager at a fintech company asked for advice on FishBowl, saying they were “100% lost” in their new role. “Fake it till you make it like you did in the interview. When in doubt, ask ChatGPT,” came the reply.
Amid the excitement, researchers have sounded notes of caution.
While much of the concern has focused on what ChatGPT means in education – New York City public schools have banned its use – experts say companies need to think through their policies for the a new device sooner rather than later. If they don’t, they risk some of the problems that ChatGPT and other AI models can introduce, such as factual errors, copyright infringement and the leakage of sensitive company information.
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The technology is here to stay, however, and is likely to become ever more pervasive. Many AI-supported programs already exist, and with OpenAI ready to release the API, or application programming interface, the number of specific applications built on the device will multiply.
While some professionals aren’t sold on the practicality of the use cases or the quality of the product, others are convinced that workers are only a few years away from being replaced by technology. “If ChatGPT starts making slides, I’m ready for,” wrote one Deloitte employee. (“Sorry bro… already there,” two others wrote back.)
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