Air India’s handling of unruly passengers has been criticized by the regulator
Air India faced criticism on Thursday (January 5) from the country’s aviation regulator for its handling of an unruly passenger on a flight from New York in November, and also admitted that the second a similar incident last month on a flight from Paris to New Delhi.
Air India had said in a statement that it had banned a male passenger for 30 days as per rules following an incident on a November 26 flight from New York to New Delhi in which the man, while ‘ as he seemed to be pregnant, pacifying another woman. .
The Tata Group-owned airline said it had reported the matter to the Directorate General of Civil Aviation (DGCA), India’s air safety watchdog, for further action.
DGCA, however, said on Thursday that it had sought details from the airline regarding the incident, but prima facie it appeared that Air India had not complied with provisions related to the handling of a misbehaving passenger. – orderly on board. “The conduct of the concerned airline appears to be unprofessional and has caused a systemic failure,” DGCA said in its statement.
The watchdog said it had contacted the airline officials and the pilots and cabin crew members on the flight asking them to explain within two weeks why action should not be taken against them for their non-compliance to regulations.
They did not respond to a request for comment seeking details about what they expected the airline to do.
Air India did not immediately respond to a request for comment from Reuters on the DGCA notice.
In 2017, India issued new standards preventing unruly passengers from flying for at least three months to more than two years depending on the nature of the misconduct.
Air India on Thursday reported a second incident, which occurred on the December 6 flight between Paris and New Delhi when a male passenger urinated on an empty seat and another passenger’s blanket.
Air India said the male passenger on the Paris flight was detained on arrival in Delhi but was released by the federal police after an understanding with the victim and a written apology was sent to -in. The airline said it did not file a police report against the victim’s wishes.
Above: Air India logo on a building in Mumbai in 2020. Photo by Getty Images.